1. How do I make changes to my reservation after I purchase the ticket online?
You can make changes by calling one of the following telephone numbers:

From the United States, Canada, Puerto Rico 877 262 7676
From Europe 00 800 272 6766
From anywhere in the world 631 247 1135 located in New York

2. Cancellations and Refunds.
Ticket is non refundable but can be applied toward future travel with a $50.00 change fee.

Cancellations more than 24 hours prior to travel date $50.00 cancellation fee

Cancellations within 24 hours of travel date – no refund

3. What is the minimum time required between purchase and departure?
30 minutes. If you do not have a confirmed reservation, you may show up at the heliport and “stand-by” to get on a flight. However, there is no guarantee a seat will become available.

4. How far in advance can I book a reservation?
180 days

5. How will the baggage check-in be handled?
• All baggage checked onboard a US Helicopter flight will be subject to a TSA security screening. If you are flying on Continental or Delta Air Lines (partner carriers), your bags will be checked through to your final destination. If you are subsequently connecting from a partner carrier’s flight to another non-partner carrier, you will be required to claim and recheck your bag at the destination of your partner carrier flight.


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6. How many passengers can fly on the aircraft?
8 passengers.

7. Can pets travel?
US Helicopter will not transport live animals in the passenger cabin and will not transport animals as checked baggage. US Helicopter will permit dogs only as service animals used by an individual with a disability to accompany such individual in the passenger cabin at no charge. US Helicopter will accept as evidence that an animal is a service animal by the presentation of identification cards, tags or other written documentation; the presence of harnesses or markings on the harnesses, or the credible verbal assurances of the individual with a disability using the animal.

8. What is the procedure if I fly on a non-partner airline?
The helicopter will land at the Delta terminal at JFK and the Continental Terminal C at Newark. If you are connecting to a non-partner carrier in another terminal, upon arrival you will proceed to the other carrier’s gate and repeat TSA screening.

Also, your bags will be checked thru to the final destination of your connecting partner carrier flight. If you are connecting to an airline that is not a US Helicopter partner airline, you will be required to claim your luggage upon arrival, and use public transportation to the appropriate terminal. Once at the terminal, you will be required to check-in and go through security screening prior to catching your onward flight.

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9. Will taxis be available at each heliport in Manhattan?
Yes.

10. What are the hours of operation?
Monday-Friday 7am to7 pm. US helicopter staff will be available in the Downtown Manhattan Heliport from 06:00 a.m to 07:00 p.m.

11. What is the duration of the trip?
6 to 8 minutes.

12. How safe are the aircraft?
Very safe. Each helicopter has dual engines and is operated by two pilots. The aircraft are technologically sophisticated.

13. Fares & Prices
US Helicopter fares for travel between Manhattan and NYC Airports can be found here.

The one-way fare is $159 (plus applicable security fees*).

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